Delivery and Returns

WHERE DO YOU DELIVER?
We ship internationally to all countries with the exemption of a few. If in doubt please email us at: info.cranebeary@gmail.com.

WHAT POSTAL SERVICE DO YOU USE?
Singapore Post Speedpost Standard for all orders within Singapore.

Singapore Post Registered Package (International) for all international orders.


CAN I TRACK MY ORDER?
Once your order has been shipped you will receive a confirmation email with your tracking number included. If you want to double check the status of your shipment please email us at: info.cranebeary@gmail.com.

WHEN WILL MY ORDER SHIP OUT?
Your purchase will be shipped out within 3 working days to allow us time to pack the creations with great care and love.

HOW MUCH IS SHIPPING?

Domestic - Singapore 

- Singapore Post Speedpost Standard : USD7

- Local Pickup : Free

 

International - Singapore Post

Destination                              Weight-Step (up to 2kg)            Rate  (USD)

Zone A : Malaysia & Brunei           0.25kg                                         5

                                                             0.5kg                                          7

                                                                 1kg                                        10

                                                                 2kg                                        17

Zone B : Asia & the Pacific             0.25kg                                         7

(except Australia, Japan &                0.5kg                                       12

New Zealand)                                         1kg                                        19

                                                                 2kg                                        36

Zone C : Australia, Japan,               0.25kg                                          9

New Zealand & the rest of               0.5kg                                         16

the World                                                1kg                                         26

                                                                 2kg                                         49

 

Shipping cost will be calculated and added to cart at the point of purchase checkout.

DO I HAVE TO PAY CUSTOMS DUTIES AND IMPORT CHARGES?
Please note that all international orders may be subject to local authority import taxes and customs duties, which are your responsibility to pay. If these charges apply to your order, the nominated courier will contact you by telephone or email once your shipment has reached customs and they will let you know the cost of the duties and/or taxes payable. Please be aware that if you choose not to pay the import charges and have the items returned to us, we reserve the right to charge you any additional costs incurred for the return, including return shipping charges and customs handling fees. As duties and taxes vary from country to country and is set by your local government, we are unable to provide you with an estimated cost.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

For delivery within Singapore, please allow up to 2-3 working days from the date of shipment for your order to arrive..

For International orders, please allow up to 24 working days depending on location, from the date of shipment for your order to arrive. 

If for any reason there is a delay with your shipment, please contact us by email  info.cranebeary@gmail.com and quote your order and tracking number.

*Due to the COVID-19 situation, there may be significant delays for all international shipments in and out of Singapore.*

DO I HAVE TO SIGN FOR DELIVERY?
Yes, most of our nominated couriers will require signatures on all deliveries. 

CAN I CHANGE THE DELIVERY ADDRESS AFTER MY ORDER HAS BEEN PLACED?
If you wish to change your delivery address after your purchase, please contact us within 24 hours from date/time of order, by emailing us at info.cranebeary@gmail.com. Once your purchase has been shipped we are unable to change the delivery address, and any changes may be subject to additional charges.

WHAT IS YOUR RETURN POLICY?
Unfortunately we are not able to accept any returns nor exchanges.